Public Input Sought for City Manager Replacement

first_imgHerbeautyThe Kardashians Know How To Throw A Good Party!HerbeautyHerbeautyHerbeauty10 Sweet Things You Should Tell Your Boyfriend ASAPHerbeautyHerbeautyHerbeautyDo You Feel Like Hollywood Celebrities All Look A Bit Similar?HerbeautyHerbeautyHerbeautyThis Is What Happens To Your Face After DermaplaningHerbeautyHerbeautyHerbeautyThese Are 15 Great Style Tips From Asian WomenHerbeautyHerbeautyHerbeautyWhat Is It That Actually Makes French Women So Admirable?HerbeautyHerbeauty Business News Subscribe Get our daily Pasadena newspaper in your email box. Free.Get all the latest Pasadena news, more than 10 fresh stories daily, 7 days a week at 7 a.m. Make a comment 2 recommended0 commentsShareShareTweetSharePin it Your email address will not be published. Required fields are marked * First Heatwave Expected Next Week Government Public Input Sought for City Manager Replacement Published on Tuesday, January 19, 2016 | 1:36 pm Top of the News The public is invited to provide input at the City Council’s regularly scheduled meeting Monday, Jan. 25, 2016 about what qualities they would like to see in a new City Manager. The meeting begins at 6:30 p.m. in the Council Chamber at City Hall, 100 N. Garfield Ave., Second Floor.In November, City Manager Michael J. Beck announced his plans to accept a new position as Administrative Vice Chancellor at UCLA. His last day at the City of Pasadena is Feb. 14.Mayor Terry Tornek recently appointed a City Council Ad Hoc Search Committee to begin the process of finding a new City Manager. The Committee includes the Mayor and Councilmembers Margaret McAustin, Victor Gordo and Tyron Hampton. There has been no announcement yet for an Interim City Manager.Stay connected to the City of Pasadena! Visit the City of Pasadena online at  www.cityofpasadena.net; follow the city on Twitter @PasadenaGov, www.twitter.com/pasadenagov, and like the City on Facebook at www.facebook.com/cityofpasadena. Or call the Citizen Service Center, 8:00 a.m. to 5:00 p.m., Monday through Friday, at (626) 744-7311.center_img Name (required)  Mail (required) (not be published)  Website  More Cool Stuff Pasadena Will Allow Vaccinated People to Go Without Masks in Most Settings Starting on Tuesday Community News Community News Pasadena’s ‘626 Day’ Aims to Celebrate City, Boost Local Economy faithfernandez More » ShareTweetShare on Google+Pin on PinterestSend with WhatsApp,Virtual Schools PasadenaHomes Solve Community/Gov/Pub SafetyPasadena Public WorksPasadena Water and PowerPASADENA EVENTS & ACTIVITIES CALENDARClick here for Movie Showtimes EVENTS & ENTERTAINMENT | FOOD & DRINK | THE ARTS | REAL ESTATE | HOME & GARDEN | WELLNESS | SOCIAL SCENE | GETAWAYS | PARENTS & KIDS Home of the Week: Unique Pasadena Home Located on Madeline Drive, Pasadenalast_img read more

Gardai investigating separate motorcyclist fatalities

first_imgWhatsApp Limerick Artist ‘Willzee’ releases new Music Video – “A Dream of Peace” Twitter [email protected] Previous articleLimerick news briefs Boots Night Walk, public procurement, US promotionNext articleBrakes applied to Uber’s Limerick pilot scheme Staff Reporterhttp://www.limerickpost.ie RELATED ARTICLESMORE FROM AUTHOR Gardai are still looking for a second man who fled from the stolen carGardai in Limerick are investigating the separate crashesGARDAI in Limerick are continuing their investigations after two men died off their motorbikes in separate crashes in Limerick over the weekend.Just minutes apart, but in different areas of Limerick, the two men died after their bikes left the road on Saturday evening.The first crash happened at Quinn’s Cross Roundabout near Mungret at 7.30pm where a Polish national, aged in his 50s, was seriously injured when the bike he was driving struck the roundabout.Sign up for the weekly Limerick Post newsletter Sign Up The man was treated at the scene before being brought to the nearby University Hospital Limerick but he died a short time later as a result of his injuries.10 minutes later but in O’Malley Park, a 25-year-old man who was known to Gardai, died after the motorcycle he was driving left the road when it hit concrete bollards.The incident happened at 7.40pm and the man was initially treated at the scene by members of the Limerick City Fire and Rescue who were in the area dealing with a fire at a derelict house.The death of the two men comes just hours after Michael McNamara, a pedestrian who was struck by a car in Thomondgate, was laid to rest.Seven people have been killed on Limerick roads since the start of the year with three of those deaths occurring in the last week.As post mortems are carried out, Gardai in Roxboro are appealing for witnesses to contact them on 061 214 340.See more Limerick news here WATCH: “Everyone is fighting so hard to get on” – Pat Ryan on competitive camogie squads NewsGardai investigating separate motorcyclist fatalitiesBy Staff Reporter – July 31, 2017 968 Predictions on the future of learning discussed at Limerick Lifelong Learning Festival center_img Limerick Ladies National Football League opener to be streamed live Email Limerick’s National Camogie League double header to be streamed live Print Advertisement Linkedin Facebook Billy Lee names strong Limerick side to take on Wicklow in crucial Division 3 clashlast_img read more

Key elements of good member experience

first_imgSimplicity, Visibility and Empowerment are three of the key elements impacting member experience.Simplicity sits at the core. Your members likely refer to it as “easy to do business with”. Concepts of straight-through processing, frictionless experience, intuitive interface (UX) and real-time response rely on simplicity. By definition, simplicity forces an organization to be focused on what is absolutely needed to complete a member request. It questions everything else that we do that adds minimal value but is needed due to poor process design, audit requirements, technology or talent limitations.  It is perhaps the most difficult element to achieve as it requires examination of business practices, identification of “clutter” and envisioning a future state. Simplicity is not to be mistaken with a sleek user experience (UX) on mobile application or website. While clean UX absolutely impacts member experience, we need to think of simplicity in a more holistic way – member experience is defined as the cumulative effect and impression left on the member over time. That means everything they do with us, regardless of how and when, will leave an impression on them. So, the best way to deliver simplicity is to start with processes or transactions that have the highest volume, i.e. account opening, check deposit, commercial loans, mortgage refis, etc., and reengineer them to deliver a frictionless experience.  To reengineer effectively we need to put ourselves in the member’s shoes.Visibility will help maintain the trust that was built during the “sales” life cycle and reinforce expectations. Providing visual management tools to members that explain the process, and provides status updates keeps the member engaged. It also takes the burden off your talent to actively manage the process – receive incoming calls, escalate requests – while also removing opaqueness.  Let’s take a commercial loan process as an example. Typically, a longer than average process, requiring a significant amount of documentation from the member, followed by UW, development of committee presentation, review by committee and finally preparation of closing documents. Here is a way that visibility can be created for the member: At the term-sheet stage provide a simple visual graphic outlining the major milestones of the lending process, typical SLAs and what the member should provide in order to successfully close at their requested date. Provide status updates at the end of each milestone to demonstrate progress, building trust and confidence.  We can use that touch point to also remind the member of the next phase plus any additional information that may be required.   The more we keep the member in the loop, the more confident they will become with the expected outcomes and there will be less escalations by the lenders.Empowerment is about choice which by turn means providing various methods and options for the member to interact with you – the industry buzzword is Omni-Channel. The true essence of empowerment is allowing the member to do what they want, when they want, without necessarily involving anyone. Empowerment has a heavy reliance on simplicity – there is nothing more frustrating to a member that initiates an activity, but is unable to complete it because of inadequate system capabilities or poor process design. So while a team is working on simplifying and streamlining your core member-facing transactions, another can be focused on how to deliver those services using other platforms – mobile and website. Additional elements on the critical path to omni-channel success are:  Developing a sound strategy for authentication, and designing smart forms with clean UX (not allowing incomplete or inaccurate forms to be submitted by members).Every industry will have additional elements that define member experience; in the financial services sector protection (fiduciary responsibility, as well as personal data) will likely be critical, and in healthcare it may be accuracy of drug formulation (the medication shouldn’t adversely impact anyone). But at its very core for industries that are highly commoditized, with large transaction volumes – like brokerage, banking & insurance – a clear strategy around simplification, visibility, and empowerment will surely enhance member experience and differentiation. 1SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Sheila Shaffie Sheila is the co-founder of ProcessArc, a consulting and training company focused on client experience and transformation.  Her company is a trusted partner of financial institutions globally including: CUNA Mutual … Web: https://www.processarc.com Detailslast_img read more

Fans taken to hospital after football game

first_imgAt least 10 people were injured at the Los Angeles Memorial Coliseum on Saturday night during USC’s 20-17 victory over Stanford.Five people were transported during the game and five after the game, but none of the injuries were life-threatening, according to the Los Angeles Fire Department. CBS Los Angeles reported that one man sustained a possible ankle fracture.Fans stormed onto the field after USC scored a field goal with 19 seconds left in the fourth quarter, bringing the score to 20-17. Students and fans pushed down the fence at the east end zone, USC Dept. of Public Safety Deputy Chief David Carlisle said.Carlisle said DPS worked with the Los Angeles Police Department and Contemporary Services Corporation, a crowd management company, to keep everyone safe.“Of course when you have thousands of people rushing the field, there’s nothing we can do to stop that,” Carlisle said. “We just try to prevent injuries.”Carlisle said DPS was aware that the Stanford game might present safety issues and that the department tried to prepare for the possibility.“We staff as many officers as we have available at games, and particularly at a big game like yesterday’s with a sold-out Coliseum and [it being] homecoming,” he said. “So, we knew there was going to be a large crowd.”Daniel Avila, 63, was one of the people injured when the game ended. Avila was taken to the hospital after he was knocked down on the field. Avila is a photographer for the USC Sports Information Office, and he said he ran onto the field after the game in order to photograph the players and interim head coach Ed Orgeron.“Somebody knocked me down and that led to a domino effect,” Avila said. “Everyone started tripping and a big pile ensued and I was the unlucky one at the bottom of it.”Avila was transported to the hospital where his leg was X-rayed, but was found to be only badly bruised. He said he wasn’t upset about what happened, because it’s all just part of the job.“I knew what was going to happen. As a photographer there is a risk involved in being on a field,” Avila said. “Players have run into me, knocked me over, but that’s one of the risks you take.” Kate Guarino contributed to this report.Follow Isabella on Twitter @isabellasayyahlast_img read more